“They spent the first morning watching how drawings actually moved through our studio before offering a single recommendation. The operating plan that followed named owners for intake and review — something we had talked about for years but never written down.”
Clearing a jammed intake desk at a twelve-person law firm
The firm’s partners were declining evenings to unfinished opinions while new matters kept arriving through a shared inbox. Reception had no rule for what constituted a full book.
Over four weeks we mapped intake, paired each matter type with a lead lawyer, and set a weekly partner huddle to accept or defer work. The written plan also capped concurrent matters per senior associate.
Ninety days later the firm reported fewer weekend drafting sessions and a clearer waitlist message for prospective clients. Partners still work hard — they simply know which files are theirs before the week begins.